Privacy Policy

Last updated: September 2026

At Llwynpenddu, we respect your privacy and are committed to looking after your personal information. This privacy policy explains what information we collect when you use our website or contact us about a stay, and how we use and protect that information.

Information we collect

When you contact us through our website, by email or in connection with a direct booking, we may collect information such as your name, email address, telephone number and the details of your enquiry or booking.

We only ask for information that is reasonably necessary to respond to your enquiry, arrange and manage your stay, communicate with you about your booking and meet any legal or administrative requirements relating to your stay.

How we use your information

We use your personal information to:

• respond to enquiries about Llwynpenddu and our cottages;
• arrange, confirm and manage direct bookings;
• communicate with you before, during and after your stay where necessary;
• maintain appropriate booking and financial records; and
• comply with our legal obligations.

Our lawful basis for using your information will usually be that it is necessary to take steps at your request before entering into a booking agreement, or to perform our agreement with you once a booking has been made. In some circumstances, we may also need to process information to comply with a legal obligation or for our legitimate business interests.

Sharing your information

We do not sell your personal information.

We may use trusted service providers where necessary to operate our website and manage our business. Our website is hosted using Wix, and information submitted through our website may therefore be processed using Wix's services. We may also use other service providers where reasonably necessary to administer a booking or meet our legal and accounting obligations.

We only share personal information where there is a legitimate reason to do so.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to manage your booking and meet applicable legal, tax and accounting requirements. Information relating to an enquiry that does not result in a booking will not be retained for longer than necessary.

Our website may use cookies and similar technologies to enable the website to function and to understand how it is used. Where required, you will be given the opportunity to manage your cookie preferences.

Your rights

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to ask for access to the personal information we hold about you, to have inaccurate information corrected, to request deletion or restriction of your information, or to object to certain uses of it.

If you would like to exercise any of these rights, or have any questions about how we use your personal information, please contact us at llwynpenddu@gmail.com.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

If you have any questions about this privacy policy or the way we handle your personal information, please contact:

Llwynpenddu
Email: llwynpenddu@gmail.com